Privacy Policy

Level One Service Brands™

Effective: 2026 | Watson Brake LLC, Durham, NC

Level One Service Brands™ is a product brand of Watson Brake LLC. This Privacy Policy explains what personal information we collect when you use our website (leveloneservicebrands.com) or place an order, how we use it, and your rights with respect to it.

We are a small direct-to-consumer business. We collect only what we need to process your order and respond to your questions. We do not sell your data. We do not use it for advertising.

1. Who We Are

Watson Brake LLC, operating as Level One Service Brands™

Durham, North Carolina, USA

Contact: contact@leveloneservicebrands.com

2. What Information We Collect

We collect information in two ways:

A. When You Place an Order

When you purchase through our WooCommerce store, we collect:

• Your name
  
• Your email address
  
• Your shipping address
  
• Payment information — processed securely by our payment processor (Stripe or PayPal). We do not store your full card number on our servers.
  

B. When You Use Our Contact Form

When you submit the contact form on our website, we collect:

• Your name
  
• Your email address
  
• The content of your message
  

C. Automatically Collected Information

Our website may automatically collect standard technical data when you visit, including your IP address, browser type, pages visited, and referring URL. This is standard web server logging and is used only for site security and performance monitoring.

If we use Google Analytics or similar tools, we will note that here. As of this writing, we use standard WordPress analytics only.

3. How We Use Your Information

We use the information we collect only for these purposes:

• To process and fulfill your order
  
• To send you order confirmation and shipping notification emails
  
• To respond to your customer service or contact form inquiries
  
• To comply with legal obligations (such as maintaining transaction records)
  

We do not use your information for targeted advertising, behavioral profiling, or any purpose not listed above.

4. Who We Share Your Information With

We share your information only with the third-party services required to run our business:

• Shipping carriers (USPS via Pirate Ship) — your name and shipping address are transmitted to process and deliver your order.
  
• Payment processors (Stripe and/or PayPal) — payment data is handled directly by these processors under their own privacy policies and PCI-DSS compliance standards. We do not receive or store full payment card numbers.
  
• Email service — order confirmation and notification emails are sent through our website’s email infrastructure.
  

We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.

5. Cookies

Our website uses cookies to:

• Maintain your shopping cart session in WooCommerce
  
• Remember your preferences during your visit
  
• Enable basic website functionality
  

These are functional cookies required for the store to operate correctly. We do not use tracking cookies for advertising purposes. You can disable cookies in your browser settings, but doing so may prevent the checkout process from working correctly.

6. Data Retention

We retain order and transaction records for a minimum of 7 years as required for tax and accounting purposes. Contact form submissions are retained for as long as needed to resolve the inquiry.

If you would like us to delete your personal data, see Section 8 below.

7. Data Security

We take reasonable steps to protect your personal information. Our website uses SSL/TLS encryption (HTTPS). Payment data is handled by PCI-DSS compliant processors. We limit access to customer data to what is necessary to fulfill orders and respond to inquiries.

No method of data transmission over the internet is 100% secure. While we take your data security seriously, we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you
  
• Request correction of inaccurate data
  
• Request deletion of your personal data, subject to our legal retention obligations
  
• Opt out of any marketing communications (we send transactional emails only — we do not currently send marketing emails)
  

To exercise any of these rights, email us at contact@leveloneservicebrands.com. We will respond within 30 days.

9. Children’s Privacy

Our website and products are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party sites (for example, Amazon for spray bottle recommendations, or PubMed for research citations). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our website after a policy update constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, email us at contact@leveloneservicebrands.com.

Watson Brake LLC, Durham, NC